Training Program List	Price per Attendee
Quality Management Systems Lead Auditor This five-day intensive course that will prepare you for becoming a third-party ISO QMS Lead Auditor.  This course is accredited by the IQA and is conducted by Lorcan Mooney & Associates.	$1295
Quality Management System Internal Auditor This is a three day course that will teach each attendee the skills needed to effectively conduct value-added internal audit of their company’s QMS.  It will include an in-depth review of ISO 9001:2000.	$695
Auditing Principles This two-day course is design to upgrade current QMS auditor and to teach anyone that is thinking of becoming a QMS auditor with the ISO 19011:2002 QMS Auditing principles, practices and traits.	$595
ISO 9001:2000 Implementation in MFG This two day course will provide attendees with a detailed review of the requirements of the standard with a focus on MFG.  Also, this course will include discussions relating to the effective implementation and successful maintenance of the QMS and the registration process.	$495
ISO 9001:2000 Implementation in Customer Care This two day course will provide attendees with a detailed review of the requirements of the standard with a focus on Customer Care, including Sales, Order Management and Services.  Also, this course will include discussions relating to the effective implementation and successful maintenance of the QMS and the registration process.	$495
Continual Improvement Quality Tools This is a three day course will teach you to effectively utilize Management Review, Root Cause Analysis, Corrective & Preventative Actions, Pareto Charts, Histograms, Control Charts, SPC, VOC, VOE, FMEA, Kaizen, Kano Model, and 6-Sigma.	$695
Supplier Partnership Program Attendees will learn to develop and implement cost effective supplier control processes that can minimize or eliminate incoming inspection without jeopardizing the assurance of receiving acceptable purchases.  Supplier Partnership Programs like Ship-to-Stock or Ship-to-WIP will allow companies to quickly realize effective JIT and increase inventory turns.  This is a two days course.	$495
Effective Call Center Customer Care This three day course teaches the principles required to implement an effective call center that will wow customers.  Attendees will learn the proper method to begin (introduction) and close a call, place the caller on hold, or transfer the caller to someone else.  Additionally, attendees will about customer care professionalism and how to appropriately deal with challenging customers.	$695

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